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The Horizon Programme


The LMC was commissioned by NHS England to deliver the Practice Manager Development Programme that was promised in the ‘five-year forward view’ document.

We need to utilise this opportunity to help us deliver the future NHS. Practice Managers are a vital resource in the NHS, playing a key role in maintaining a quality service and in redesigning care for the future and this needs to be recognised in ongoing development and formal training that has not been offered in the past. So, this is our opportunity to work together to put in place what is needed. This will promote sharing of good ideas, action learning and peer support.

Health and Wellbeing

In light of the current situation we have been working with Alice from Mental Health Learning to bring virtual wellbeing education to you.

Alice has recorded a series of videos to help and guide you through this pandemic to ensure you stay positive and get the most of your days. There are also ideas on how to stay in contact with your family and friends and suggestions on how to keep active physically but also mentally.

Below are links to the videos via our YouTube channel where you can view at your own leisure. ​

An Introduction to The Five Ways to Wellbeing

1. Connect with others

2. Be Active

3. Keep Learning

4. Take Notice

5. Give

We have also attached links to supporting documents and guides to accompany the videos:

Connecting With Others During the Coronavirus Pandemic

Mental Health support in Lancashire during covid19 Coronavirus

Being Active during the Coronavirus Pandemic

Giving during the Coronavirus Pandemic

Keep Learning during the Coronavirus Pandemic

Take Notice during the Coronavirus Pandemic

Story So Far

This has been an exciting programme that has allowed us to engage with Practice Managers, offering support and development. We quickly saw a need for this programme to be extended to Assistant Practice Managers and Admin Teams, therefore we have relaunched the Programme under the new title, Horizon. We have included the Assistant Practice Managers, together with Admin and Reception Team Leaders. We have also added a 4th component, The Buddy Scheme.

Aims & Components

  1. Network of peer Support

The aim is to organise these on local delivery plan footprints to encourage identity with the emerging primary care networks and integrated care partnerships. The content of these events is be supportive and as the agenda is set by the Peer Group. Educational Workshops are also offered on a local footprint.

We do appreciate that some areas may be further ahead with development than others and we hope this protected time will support the Practice Managers to deliver the agenda in their areas.

  1. Formative Peer Review and Professional Development Planning

  • This will be an opportunity for Practice Managers to explore their career to date, their aspirations, learning needs and what opportunities there are to fulfil their potential.
  • Alternative career paths
  • Opportunities for learning – matching the need to the offers available

We are conscious of the need to link this programme with other developmental opportunities.

Practice Managers have been invited to support us with the peer review process and use their skills as peer reviewers after completing a 1-day training session and Refresher sessions.

  1. Coaching and Mentoring

We believe this component follows on from the Formative Peer Review and Professional Development Planning and will be developed by our existing Human Resources Specialists who are already trained in coaching and mentoring. However, as the need arises, this can be offered as a standalone element. The peer reviewers will also attend a 1-day coaching and mentoring training session.

  1. The Peer Support Scheme (Buddy Scheme)

 Practice Management can be an isolated role and can often feel like you’re working alone, especially in those early days in a new role. We have therefore devised a scheme to support, mentor and coach new and relocating Practice Managers across Lancashire and South Cumbria. The new Manager is put in touch with a local experienced Manager who will offer guidance and support.

The Programme is run by Toni Phillips, Horizon Programme Manager. Toni is on hand to offer support, advice, and signposting at

Please see the presentation used for the roadshows exploring the role of Practice Managers in PCNs and the digital revolution.


Preston Office

Consortium of Local Medical Committees
Ambulance Headquarters
449-451 Garstang Road

Tel: 01772 863806


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