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Advanced Communication Skills 2 day Training Course
19th September 2019 @ 8:00 am - 5:00 pm£475
The ACST is open to Health, Social Care professionals and Doctors who are involved in complex or difficult conversations with patients, families or colleagues. The training is adapted from the Connected course and provides a structured evidence based approach to communication skills. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning. Each participant will be given an opportunity to use models and strategies to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations. This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.