The BMA are aware of ongoing issues that practices are experiencing with NHSPS and are taking action to resolve these issues nationally. A recent communication from the BMA to practices is available here.
Also, NHSPS has confirmed that debt recovery letters were sent out in error by SBS recently and that practices should ignore these letters.
NHSPS have sent BMA the below statement:
‘Like many in the NHS, NHS Property Services uses NHS SBS services to support our administrative functions. NHS SBS have previously assisted us with contacting customers in relation to outstanding bills, however we ceased using SBS for this activity in June 2016.
We are aware of around 200 letters sent by SBS to our customers due to a computer error during January and February of this year. These letters should not have been sent. We are engaging with SBS to ensure this is not repeated and from June 2017, NHSPS will no longer use SBS to support our administrative functions when these services will move in-house.’
If your practice is experiencing any issues with NHSPS then please contact the LMC office for assistance.