Patient Advisor - Bay Medical Group

Bay Medical Group is a large and busy general practice providing service to the population of Morecambe and Heysham. We are currently looking for enthusiastic, customer focused Patient Advisors to join our friendly team working on reception and in our phone room. This is a vital role and requires strong customer service skills. Previous NHS experience is not necessary, but you should have a real interest in being part of team working to improve patient outcomes. 

We are looking to fill 4 vacancies for part time work, ranging from 24.5 hours to 30 hours per week on a fixed rota. Please view our job description document for further information on the available shift patterns. We ask that you state in your application form which vacancy or vacancies you wish to be considered for eg A,B,C or D. 

We operate out of 5 sites across Morecambe and as a Patient Advisor whilst you will have one site identified as your main site, you may be asked to work in any of these. You will also be rota'd to work some of your shifts in the phone room at West End. If you have a particular interest and experience in a call centre, it may be possible to just work in the phone room. You should register this in your application. We are keen to hear from you if you enjoy providing outstanding customer service, and have excellent communication and IT skills. We are looking for a flexible approach and good team work. Interviews w/c 14th Feb. 

Main duties of the job 

Be the first point of contact for all patients attending and/or contacting the Practice via telephone. Optimise the patients journey and be an ambassador for the Practice. Project a positive and friendly image to patients and other visitors, Work as part of the Practice team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care and other associated healthcare professionals and voluntary services Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist the smooth running of the practice. 

Working for us we can offer you: 

A comprehensive induction to the role and training plan Access to the NHS Pension Scheme Possible career development in customer service, health care and administration Incremental annual leave scheme starting at 20 days annual leave plus 8 Bank Holidays, and increasing by 1 day each year to 25 days annual leave 8 plus Bank Holidays after 5 years service (all pro rata) Access to Occupational Sick Pay scheme after one year. Access to NHS discount scheme Cycle to work scheme. 

Bay Medical Group is proud to be the general practice serving the population of Morecambe and Heysham. We operate out of 5 sites and deliver general medical services to c54,000 patients. Formed in 2016/17 by established legacy practices in the town, we are fortunate to be a single at scale provider in a distinct geographical area and as such were able to establish the Primary Care Network (PCN) for Morecambe and Heysham in July 2019, with Bay Medical Group as the only Practice in the PCN. Our patients are at the heart of everything we do. We have been successfully diversifying our workforce over the past few years and developing pathways which enable our patients to see the right person, at the right time in the right place. As a Practice and PCN we work closely with our Integrated Care Community and other local health, social care and third sector providers to improve the health and wellbeing of the local population. Bay Medical Group - for happier, healthier people.