Practice Manager - The Ryan Medical Centre

JOB POSITION: Practice Manager 

REPORTS TO: GP partners 

HOURS: 37.5 HOURS (Hours to be decided) 

Pay: Pay is negotiable dependant on experience 

To see the personal specification see here. 

Job Summary: 

We are a friendly, welcoming and well established GP Practice in Bamber Bridge with a list size of over 10,000 patients. We are well located for easy commuting. We are a short distance from M6/M61/M65 We are looking to employ a Practice Manager to take on a leadership role and responsibility for the smooth, efficient and profitable running of the Practice, and maintaining a happy and committed team. Take responsibility and take action to keep all staff (clinical and non clinical) abreast of forthcoming changes in the NHS and giving them options for responding to change. 

Job Responsibilities: The post holder will: 

• Monitor and evaluate performance of the practice team against objectives whilst managing change 
• Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices 
• Manage practice staff in accordance with employment laws and business policies/protocols 
• Manage Patient Services & Patient Information IT & Premises Management, H & S (Infrastructure) Performance Management 
• Monitor practice achievements against implemented contracts (QOF, Quality Contract amongst other implemented contracts. 
• Work closely with the Business Operations Manager of the PCN and surgeries within the PCN 

Financial Management 

• Maximise income through Enhanced Services/PPA/Prevalence/QOF/Quality Contract amongst other implemented contracts. 
• Manage appropriate systems for handling and recording of cash, cheques and petty cash 
• Manage Payroll & Pensions 
• Work with the accountant to project current income streams & projections for the future 

Human Resources 

• Recruitment and retention of admin staff and provide a general personnel management service 
• Responsible for the line management of non-clinical practice staff 
• Monitor skill-mix and manage staffing levels 
• Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role 
• Ensure effective staff appraisal and monitoring systems 
• Support and mentor staff, both as individuals and as team members 
• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) 

Organisational 

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary 
• Ensure adherence to protocols and procedures 
• Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place 
• Arrange appropriate maintenance for practice equipment 
• Patient Services Development and management of patient services 
• Ensure that the practice complies with NHS contractual obligations in relation to patient care 
• Maintain registration policies and monitor patient turnover and capitation 
• Oversee repeat prescribing systems 
• Oversee and manage an effective appointments systems 
• Oversee and/or organise surgery timetables, duty rotas and holiday cover 
• Routinely monitor and assess practice performance against patient access and demand management targets 
• Adhere to business patient policies and effectively manage patient complaints 
• Liaise with patient groups/PALS Information Management and Technology 
• Motivate, support and monitor staff in the use of IT Monitor data entry and data collection 
• Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place 
• Maintain the practice’s page on the company’s website and keep NHS Choices completely up to date 

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. 

Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risk Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. 

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. 

Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. 

Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. 

Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people’s needs for alternative methods of communication and respond accordingly. 

This is not an exhaustive list of all day to day activities and other roles and responsibilities will become necessary through the changing nature of the business. 

You will be interview by the GP partners and may be required to make a presentation. Short listed candidates will be advised of requirements prior to interview.