This part of the Programme is a recent addition. From experience we understand that Practice Management can be an isolated role and can often feel like you’re working alone, especially in those early days in a new role. We have therefore devised a scheme to support, mentor and coach new and relocating Practice Managers across Lancashire and South Cumbria.

This is an exciting element of the Programme and has been extremely well received. We have been impressed  and touched by the support offered by our experienced managers. The new Manager is put in touch with a local experienced Manager who will offer guidance and support.

The content of the Buddy Scheme has been devised by our Toni, Programme Manager, together with those local Practice Managers who provide the service.

There new Managers are paired with local existing Managers and a work plan is devised between the two at their initial meeting.  A Memorandum of Understanding is signed by both parties to ensure that each participant fully understands the process. To view the MOU click here:

A quote from one of the Practice Managers who has recently completed 6 months of the Buddy Scheme;

“The Horizon Programme has been an invaluable resource and support. I was very grateful to have an expert on hand who was knowledgeable and professional, had a clear understanding of the challenges I was facing, but also provided practical advice and plans that could be taken forward”

The Programme is run by Toni Phillips, Horizon Programme Manager. Toni is on hand to offer support, advice, and signposting at

Please see the presentation used for the roadshows exploring the role of Practice Managers in PCNs and the digital revolution.