Practice Manager - Nutwood Medical Practice

Due to the approaching retirement of our present Practice Manager an exciting opportunity has arisen for an accomplished, highly motivated manager to join our well-established, CQC Outstanding, GP practice. 

The successful candidate will have excellent leadership, HR and organisational skills with a proven knowledge of business and finance management. Having recently merged with a neighbouring practice a key priority is to work with the Partners to create an organisation with the resilience to flourish whatever future challenges we face. 

Main duties of the job 

The successful candidate will work alongside the GP Partners in setting the strategic direction for the Practice and taking overall responsibility for the general management of the Practice, including, patient services, human resources management, finance, and contract management. 

About us 

Nutwood Medical Practice is a busy GP practice caring for nearly 8,000 patients across Grange-over-Sands, Flookburgh, and the surrounding area. This is a wonderful area to work and live. We are a partnership of four GPs and a stable and loyal team of over 30 clinical and administrative staff. In addition, we have two clinical pharmacists, a MSK physiotherapist and social prescribers based with us. We are a training and research practice. We work from fantastic purpose-built premises in Grange, which we manage and share with local community health services; and, from a newly refurbished branch surgery in Flookburgh. Our practice is highly valued by the local community, with support from the Nutwood Charity – our practice charity. We receive above average feedback in every aspect of the National GP Patient Survey but know we can do better. We have excellent working relationships with the five other practices in our Primary Care Network and are active members of our GP Federation. There is an excellent Practice Managers’ group in south Lakeland. 

Job description/ Job responsibilities 

The Practice Manager is responsible for: · Overseeing the day-to-day operations of the Practice, ensuring staff achieve their primary responsibilities. 

• Functional management of all clinical and administrative staff, including staff attached to the Practice through the Primary Care Network (PCN) additional staff scheme.  
• Direct line management of the following: the Administrative Team, with support from our Office Manager; the Nursing Team; and Salaried GPs (including doctors in training). Professional oversight for clinical staff is provided by the GP Partners. 
• Managing the recruitment and retention of staff, including temporary/locum staff when needed. 
• Establishing, reviewing, and updating job descriptions and person specifications.
• Managing an effective staff appraisal process. 
• Ensuring effective systems for the resolution of disciplinary and grievance issues are in place. 
• Maintaining an effective overview of and ensuring compliance with HR legislation. 
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. 
• Managing the financial elements of the Practice, including budgets, payroll and pensions, maximising income and ensuring expenditure is properly controlled. 
• Maintaining effective liaison with the Practice accountant, to support production of the annual Practice accounts, and the development of a forward annual budget. 
• Ensuring an effective business continuity plan is in place. 
• Overseeing the procurement of equipment, supplies and services. 
• Coordinating the review and updating of Practice policies and procedures. 
• Ensuring the Practice achieves our national Quality Outcome Framework and local Quality Improvement Scheme targets (supported by the nursing team and administrative leads). 
• Ensuring the Practice maintains compliance with its NHS contractual obligations. 
• Actively encouraging and promoting the use of patient online services. 
• Publishing communications for internal and external use. 
• Overseeing maintenance of the Practice, NHS choices and IWGC websites. 
• Representing the Practice at external meetings (particularly the PCN) as required. 
• Supporting the management of the Patient Participation Group and our Practice Charity.
• Effectively managing all complaints in line with current legislation and guidance. 
• Overseeing the management of the premises (supported by our Facilities Manager), including health and safety aspects such as risk assessments and mandatory training. 
• Managing the Practice IT system, delegating staff to act as administrators. 
• Ensuring compliance with IT security and Information Governance. 

Person Specification 

• Qualifications Essential -A formal management qualification or significant relevant experience 
• Evidence of ongoing training and personal development Desirable 
• Educated to degree level 
• Experience Essential 
• NHS and General Practice experience although highly desirable is not essential. Our existing Practice Manager will be retiring and is able to be flexible regarding her retirement to allow for appropriate support and handover particularly if our new Manager does not have General Practice management experience.

• Essential experience: Finance and business management Staff management including hiring, training, developing, appraising and where necessary disciplining staff 
• Working with multidisciplinary teams Managing performance both individual and organisational 
• Experience of leading change, quality improvement and establishing risk management processes 
• Desirable General Practice or other NHS management experience 
• Experience of service development Familiarity with the EMIS clinical system Disclosure and Barring Service Check 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants. 

Employer details Employer name Nutwood Medical Practice Address The Health Centre Kents Bank Road Grange-Over-Sands Cumbria LA11 7DJ