The GP Resilience Programme has been running for over 4 years now, and within that time the LMC have supported a number of practices in providing diagnostic services and delivering bespoke support packages in order to help them become more resilient and sustainable. Right from the beginning, there was strong endorsement at both national and local level to the LMC being involved in this programme as providers of support.

Prior to starting work on this programme, we already had a good model of professional associates who worked under the banner of the LMC for our HR service and from this we extended our network to engage a wider pool of colleagues, which include GPs, Practice Nurses, Practice Managers and other health care professionals. 

Combining the strengths of our professional associates with our LMC office team, we can proudly say that we have years’ worth of experience and qualifications in a number of areas including project management, CQC, change management, appraisal, training, leadership development, accountancy, HR and much more.

This work has now started to extend to Primary Care Networks (PCN), who are keen for some support in moving forward so that they can be better placed to tackle the challenges they face now and into the future.

Therefore, if your practice or PCN is looking to seek support from the GP Resilience Programme, please read our LMC Offer below, which sets out how we could help you access these funds and make a real difference in dealing with the pressures you are experiencing.

Diagnostics

  • Comprehensive review of the Practice and how it works – root cause analysis
  • Use proven systems and protocols to identify issues
  • Review services against specifications & consider recommendations / action plans

Workforce Analysis

  • Look at the skill mix
  • Identify training needs
  • Find opportunities for efficiencies & saving GP time 

Demand Management

  • Analysis of the appointments system
  • Review practice clinical pathways to streamline patient care
  • Use of specific tools & audits to consider demand / manage change

Rapid intervention

  • Cover for unforeseen vacancies
  • Provide critical cover / support in times of crisis
  • Management and clinical cover 

Training (supported by LMC Training function)

  • Undertake needs analysis
  • Identify individual and whole-team training requirements
  • Development & implementation of robust training plans

Mentoring (supported by LMC GP Support scheme)

  • Access to peer support
  • Coaching through issues

Organisational Development (supported by LMC HR Function)

  • Review practice structure
  • Development of teams to be cohesive & well-functioning

Financial Management

  • Forensic analysis of accounts
  • Identify cost savings & income opportunities
  • Ensure cash flow is optimised & all income captured and justifies effort

System Redesign

  • Triage & managing patient demand
  • Streamlining processes to benefit team efficiency & patient experience

Business Continuity

  • Identify clear vision for practice future sustainability
  • Consider risks, opportunities & sense of direction 

Premises Support

  • Review of premises arrangements
  • Consideration of ownership and lease issues

Risk Management

  • Perform risk analysis
  • Review clinical governance to optimise care and minimise risk

CQC Issues

  • MOT prior to inspection to test practice readiness
  • Review of policies and procedures to ensure CQC regulations are met
  • Support to create actions plans where CQC inspection has identified need for improvement

Business Planning

  • Consideration of succession plans
  • Develop leadership strategies
  • Develop plans for future working, including collaboration, federation & mergers

Change Management (supported by LMC HR Function)

  • Managing Change in the Practice
  • Support for staff members through change process
  • Use of specific tools & audits to consider demand / manage change

New Ways of Working

  • Mergers
  • Federation development & support
  • Collaborative working e.g. shared staff
  • MCP, ICC, PACs etc.