This page is dedicated to help support your practice in communicating with your patients.

Below you will find various resources which you can print as posters, use on your website or circulate via your social media channels.

Public Health England also have a library of resources available in different languages for Primary Care to use. 

Right Person, Right Care 

Lancashire & South Cumbria ICB have launched the ‘Right Person, Right Care’ campaign, highlighting the roles of healthcare professionals in general practice.

The campaign aims to raise awareness of services available to patients other than their GP, outlining some of the responsibilities for each role and how patients can access them.

Digital and printed assets are available to share on social media, websites and in practice to help raise awareness and point patients in the right direction to the most appropriate care. 

These are outlined in the communications pack for practices which you can find enclosed.

Also enclosed is a copy of the press release that has been sent to media outlets.

Rebuild General Practice

General practice is in crisis. Patient safety is at risk. GPs from across England, Scotland, and Wales are raising the alarm. We must Rebuild General Practice. Please support the new campaign created with GPs for GPs. This campaign is funded by the British Medical Association and GPDF on behalf of the General Practice community.

Follow #RebuildGP, Twitter @RebuildGP, Visit www.rebuildgp.co.uk/about-us  

See our dedicated campaign page for campaign assets.

Access to General Practice 

GP surgeries are open and are working differently to how they did before the COVID-19 pandemic, due to a number of reasons. Use the below posters to explain why practices continue to work differently and how patients can access care.

For more posters on access including translations and braille see here.

Why are GPs needing to work differently                                 Three ways to get in touch                                  Receptionist triage 

Communicating with your Patients
Communicating with your Patients
Communicating with your Patients

                                                    F2F Appointments                                                                               GP Practice measures 

Communicating with your Patients
Communicating with your Patients
Communicating with your Patients
Communicating with your Patients

111 - Help us to help you 

For more resources see here.

Just think 111 first poster                                                    Just think 111 first poster                                                Just think 111 first poster

Communicating with your Patients
Communicating with your Patients
Communicating with your Patients

COVID-19 - Infection Control Messages

The IPC guidance remains in place for all staff and patients in GP practices and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe.

For more resources on COVID-19 see here.

Face masks                                                                                Visiting your surgery                                           Omicron spreads faster

Communicating with your Patients
Communicating with your Patients
Communicating with your Patients

Abuse & Respecting Primary Care staff

For more materials please see here.

Understaffed, under pressure & under attack                   Thank you for treating us with respect                        Be Kind

Communicating with your Patients
Communicating with your Patients
Communicating with your Patients

The LMC delivers conflict management training which is suitable for all clinical and non-clinical staff. Training covers the legal aspects of managing aggressive patients, understanding conflict and de-escalating conflict.

For more information please get in touch.

Lancashire & South Cumbria patient media campaign

The LMC worked with the ICS to raise awareness to patients of the immense pressure GPs and their staff are under, highlighting how practices have changed their way of working and how abuse is not tolerated.

See the 5 posters to be used as part of the media campaign for patients here

Other resources

The LMC created a 'crib sheet' to help practices manage queries from patients regarding COVID-19 Vaccinations which can be found here.