Operations Manager - Adelaide Street Family Practice

Operations Manager -Adelaide Street Family Practice 

The closing date is 24 October 2025 

Job summary 

An exciting opportunity has arisen for an experienced and highly driven individual to join our innovative, well established and friendly practice. The successful applicant will join our management team, supporting the Practice Manager to lead the team to maintain our high standards. We are looking for a friendly, forward thinking, versatile leader who has experience of supporting, managing and motivating teams. The individual will need to have excellent communication and interpersonal skills and can form excellent working relationships. The individual will also need to be able to produce work of a high standard and work effectively and efficiently under pressure whilst remaining calm. 

Main duties of the job 

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the Practice Manager leading the team in promoting equality and diversity, Safety Health Environment and Fire, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations. About us Our well established and well respected practice is currently running across three sites with over 15,000 patients supported by a very experienced clinical and administrative team. 

Job description 

The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Operations Manager is responsible for: 

a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. 

b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times. 

c. Overseeing the administrative elements of QOF / LES, liaising with GPs, nursing staff and administrators 

d. Implementing systems to ensure compliance with CQC regulations and standards 

e. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed 

f. Acting as the lead for recruitment including pre-employment checks and DBS 

g. Evaluating, organising and overseeing the staff induction programme 

h. Implementing and embedding an effective staff appraisal process

i. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record 

j. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare 

k. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues 

l. Actively encouraging and promoting the use of patient online services 

m. Updating and acting as the focal point for the practice website and social media sites 

n. Guiding staff and developing searches and audits on the clinical system 

o. Reviewing and updating clinical templates ensuring they relate to current practice 

p. Marketing the practice appropriately to ensure patient population is stable or increasing 

q. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. 

r. Guiding the team to reach QOF / LES targets (supported by the nursing and administrative leads)

s. Ensuring the staff implement the practice wide approach to the management of all patient services matters 

t. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

Person Specification Experience Essential

Experience of working with the general public 

Experience of working in a healthcare setting 

Desirable Experience of managing multidisciplinary teams 

Experience of performance management, including appraisal writing, staff development and disciplinary procedures 

Experience of successfully developing and implementing projects NHS/Primary Care general practice experience Relevant health and safety experience 

Skills Essential Excellent 

communication skills (written, oral and presenting) 

Strong IT skills (generic) 

Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment 

Effective time management (planning and organising) 

Ability to network and build relationships Ability to implement and embed policy and procedure 

Ability to motivate and train staff Desirable Ability to recognise opportunities to enhance service delivery 

Excellent leadership skills Strategic thinker and negotiator EMIS user skills 

Proven problem solving and analytical skills 

Personal qualities Essential 

Polite and confident 

Flexible and cooperative 

Excellent interpersonal skills Motivated and proactive 

Ability to use initiative and judgement 

Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations 

Ability to work under pressure Confident, assertive and resilient 

Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions 

Qualifications Essential 

Good standard of education with excellent literacy and numeracy skills 

Desirable 

Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification AMSPAR qualification Other requirements 

Essential 

Flexibility to work outside core office hours 

Disclosure Barring Service (DBS) check 

Maintain confidentiality at all times 

Full UK driving licence Disclosure and Barring Service Check 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.