Receptionist/Administrator (part-time) - Dr Dawouds Surgery

GP Receptionist / Administrator 

Dr Dawoud's Surgery Hours: 25 hours per week over 3 days 

Salary: Dependent on experience 

Dr Dawoud's Surgery is seeking an experienced and enthusiastic GP Receptionist/Administrator to join our friendly and busy practice team. This is an excellent opportunity for a dedicated individual with previous GP surgery experience who is passionate about providing outstanding patient care and administrative support. 

Essential Requirements 

• Minimum of 2 years' experience working within a GP surgery 
• Excellent knowledge of GP practice systems and procedures 
• Strong communication and customer service skills 
• Ability to work effectively in a fast-paced environment 
• Competent in handling confidential patient information 
• Excellent organisational and administrative skills 
• Ability to work independently and as part of a team 
• Experience using GP clinical systems EMIS Web 

Main Duties/Reception Duties:

• Welcoming patients and visitors to the practice in a professional and courteous manner 
• Managing incoming telephone calls and patient enquiries Booking, amending and cancelling appointments 
• Signposting patients to the most appropriate service 
• Processing repeat prescription requests in line with practice procedures 
• Maintaining patient confidentiality at all times 

Administration Duties 

• Processing patient registrations and deductions 
• Managing incoming and outgoing correspondence, including emails, letters and clinical documents 
• Scanning, coding and filing patient records and correspondence accurately 
• Processing referrals and supporting clinicians with referral administration 
• Managing workflow tasks and actioning documents on clinical systems 
• Handling requests for medical records, insurance reports and subject access requests
• Updating and maintaining accurate patient information on the clinical system 
• Supporting recall programmes, including invitations for reviews, screening and vaccinations 
• Assisting with QOF and enhanced service administration where required 
• Preparing and distributing practice communications and patient letters 
• Liaising with hospitals, community services and external healthcare organisations 
• General office administration, including filing, photocopying and document management 

Personal Qualities 

• The successful candidate will be: Friendly, professional and approachable 
• Reliable and flexible 
• Highly organised with strong attention to detail
• Calm under pressure and able to prioritise workload effectively 
• Committed to delivering excellent patient service 

What We Offer 

• A supportive and welcoming working environment 
• Opportunity to work within an experienced and dedicated team 
• Competitive salary dependent on experience 

If you have the required GP surgery experience and are looking to join a patient-focused practice, we would love to hear from you. 

To apply, please submit your CV and a covering letter outlining your relevant experience. 

Closing Date: 30th June 2026

 Dr Dawoud's Surgery is committed to equal opportunities and welcomes applications from all suitably qualified candidates.